We are always looking for speakers and interesting topics. If you would like to submit a paper for consideration then please use the following document.

Agenda

Pre-conference
Day 1
Day 2

Please note, the agenda will remain in the general construct laid out below but there may be some updates as the programme is enhanced in advance of the event.

Pre-conference – Tuesday 17th November

Time

WELCOME RECEPTION

1900-2030

Hosted by Neeyamo

Global launch of Neeyamo - a niche HRO company that specializes in providing
services to mid-market companies worldwide. Neeyamo

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Day 1 - Wednesday 18th November The Summit begins on 18th November with keynote presentations, working sessions, and case studies open to all.
Time	Morning Plenary Session
0800-1200	Registration Members and invited guests register throughout the day.
0845-0900	Welcome Defining the CEO’s agenda by looking at how the right mix of HR sourcing execution can drive real business impact. Tim Palmer
0900-0945	Keynote Address The Intersection of 3 European HR Megatrends: Performance Management, HR Outsourcing, and Recognition at Work Christophe Laval
0945-1025	Keynote Address to be introduced by Eve Godoy, European HRO Practice Manager, Wipro The Future of HRO: An HRO Today & HRO Europe Magazine Live Headline Interview with General Motors HRO Pioneer Paul Davies Paul Davies, Debunk GmbH
1025-1045	Networking Break
1045-1130	Keynote Address Now is the time for HR to prove its value......but do we have the courage to do it? Organisations are facing significant challenges due to the downturn Talent and leadership activities can transform performance Should you outsource critical leadership and talent activities? How can HR play a vital role in enabling organisations perform better and improve its credibility? Chris Roebuck
1130-1215	Panel Session Bringing together the leaders in the HR field to share their perspectives on the role of HR. Hosted by Dirk Olin, Editorial Director/VicePresident, HRO Today and HRO Europe Christophe Laval Dr Anthony Hesketh Chris Roebuck
1215-1330	SPONSORED NETWORKING LUNCH Hosted by Peter Brown – Growth and Offering lead for HR BPO Accenture
1330-1500	Interactive Workshops The workshops provide a forum for detailed discussion of some of the key aspects HR professionals face today. Please note, these sessions are closed to non-buyer/ practitioners. Other providers, advisors and third parties will be able to network in the venue during the workshop time, or attend Conference Concierge or the HROA Clinic.
	Living with zombies: HR's cost reduction challenge in 2010 Hosted by Richard Coughlin and Huw Watkins - Members of PA's Management Group Even though the recession may technically soon be over, the prospect of a zombie economy looks as if it will become a reality. The pressure on costs in businesses will remain as intense as ever. HR has a key role to play in bringing our economy back to life. Our session will touch upon where we have been and how we got there, as well as setting out some thoughts on the future impact on HR.	Service Delivery Hosted by Sarah Seabury, Director, TPI In the later years of HR transformation it can look like innovation has run its course, so what's next? For experienced buyers who are looking at driving success in existing relationships and how to ensure the ongoing service delivery of the outsourced service.
1500-1530	Networking Break
	Payroll Plenary Session
1530-1615	Driving Changes in Multi-Country Payroll Outsourcing Projects Chris Lomer, European Compensation & Benefits Project Manager, Avery Dennison In this presentation, Chris Lomer will discuss: Adopting a single approach for payroll outsourcing at the global level Aligning processes and managing governance across countries Ensuring smooth transition both on the technical and human side Identifying the key success factors, risks and lessons learned
1615-1700	Payroll Panel Addressing one of the more established areas of outsourcing - Payroll. Is there still creativity to be achieved or is it simply process re-structuring? During this panel discussion, payroll experts and practitioners will go through the major trends that define payroll outsourcing today, and bring some answers to a fundamental question: is there still areas of improvement and innovation to expect from payroll outsourcing? Panellists will have the opportunity to address the following questions: What defines payroll outsourcing today? Is it really different than 5 years ago? Is cost reduction still the main driver for payroll outsourcing projects? What are the major trends and their possible impact on companies' practices and services delivered by HRO providers? For those purchasing payroll solutions - where do their preferences lie when it comes to payroll – play safe with the tried and tested or constantly innovate? What do practitioners focus on when it comes to selecting a payroll vendor? Are comprehensive multi-country payroll outsourcing projects a reality? Is the retained organisation the future area of improvement for payroll outsourcing? Hosted By - Mike Friend, Director, Employee Research, Harris Interactive Mike Gibbs, EquaTerra Jeremy Mindell, Henderson Global Investors Chris Lomer, European Compensation & Benefits Project Manager, Avery Dennison
1700-1730	HROA Europe Awards Presentation of the 2009 HROA Europe Awards Faye Holland, Executive Director HROA Europe Gary Madden, Cadbury and Co-Chair of HROA Europe
1730	End of Day 1 Individual meetings, Conference Concierge or the HROA Clinic. Pre-Arranged Meetings. Delegates may meet with their providers and/or participate in other pre-arranged meetings.
1900-2230	SPONSORED NETWORKING DINNER Hosted by HR Access

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Day 2 - Thursday 19th November
Time	Morning Plenary Session
0700-0830	SPONSORED NETWORKING BREAKFAST Neil Jones, Managing Director, hyphen will provide a welcome; incorporating an introduction to the hyphen & Adecco relationship.
	‘SUMMITS WITHIN A SUMMIT’
0830-1300	RPO SUMMIT RPO: Global Attraction What are the realities of a global solution?	LEARNING SUMMIT Learning Innovation for Sustained Agility & Performance How technology, funding and business models for learning keep changing	Conference Concierge and the HROA Clinic
0830-0845	Introduction by Zachary Misko	Introduction to the Learning Summit Sonia van Ballaert
0845-0915	Case Study Wolfgang Brickwedde, Senior Director, EMEA Recruitment, SAP AG Zachary Misko	Time: 0845-0930 Learning in the New Global Environment In today's environment, globalization, increasingly shorter innovation cycles and changing demographics are all requiring companies to take a look at their learning efforts. In this session we will highlight a number of different ways that the learning function can react and respond to these changes, and how organizations are employing new approaches to increase the value of their learning investments. Eric Lesser, Research Director, IBM Institute for Business Value
0915-0945	Fulfilling the Value Proposition of the RPO Partner: Addressing the Needs of the Customer Tim Geisert, Principal, Kenexa Kenexa and the Kenexa Research Institute will be sharing insight about the concerns, perceptions, and preferences of organisational members who are and/or may be partnering with recruitment outsourcing vendors. In addition to sharing some independent research that the Kenexa Research Institute and Kenexa conducted, recommendations for how to approach an RPO partnership will be shared.
0915-0945		Time: 0930-1015 IBM Client Case Study Why outsource learning, how to construct a learning deal. Mr Jose Milano, AXA France
0945-1015	RPO Panel: A Global Affair! Hosted by Zachary Misko Wolfgang Brickwedde, Senior Director, EMEA Recruitment, SAP AG Vernon Smith, TravelPort Max Donley, Senior Vice President, Human Resources, MedImmune James Montgomery, Director, HR Business Partner EMEA, Verizon Business
1015-1045	Networking Break
1045-1130	Case Study: Developing an Integrated RPO and MSP solution on a global scale Vernon Smith, TravelPort	Large Scale Organizational Transformation - UK MoD Defence Training Rationalisation Discover how the UK Ministry of Defence (MoD), in partnership with Metrix, is transforming the training management and support, of three types of specialist training that are critical to the UK Armed Forces, whilst managing, building and running what will become the MOD’s Defence Technical College (DTC) in St. Athan, South Wales. The Current Training involves an estimated 1.15 million participant-training days per year, with 5,500 trainees present on any given day. When completed, the DTC will be the largest vocational training college in the country, and will provide the opportunity to deliver important changes in training delivery across all three armed services over the next 30 years. Following a 5 year period of Training Transformation. efficiencies gained will allow MoD to reduce its training requirement, without loss of front line capability, and the new college will cater for a reduced participant-training days per year of 0.75 million with an estimated 3000 trainees being trained on any given day: Learn how Change Leadership is applied for large scale cultural transformation Explore the parallels of HR Outsourcing between military training and commercial markets Understand the transformation process for training management and support that Raytheon Professional Services and consortium members are using to manage, plan and schedule this comprehensive training solution. Mr. Gary Standen, Lt Cdr RN and Paul Swinscoe, Director Sales & Marketing, Raytheon Professional Services
1130-1215	Synchronizing Your Global Talent Strategy As business becomes more globalized, the need for a consistent global talent strategy is emerging along with many effective recruiting models and solutions. Max Donley, senior vice president of HR for MedImmune, Terry Terhark, CEO of The RightThing and Steve Leach, Client Services Director of Alexander Mann Solutions will present a case study exploring MedImmune’s talent acquisition journey and partnership with The RightThing which was ultimately expanded to cover MedImmune’s needs globally. This session, will also explore alternative RPO models leading companies are using to build lasting, cutting edge, competitive recruiting standards in a global market along with technology solutions that can assist companies in building a solid global talent infrastructure. Terry Terhark, Chief Executive Officer, The RightThing Max Donley, Senior Vice President, Human Resources, MedImmune	Learning Panel Is there anything really “New” in all this Learning Innovation? Hosted By: John G. Higgins, Founder, Higgins Learning Group Mr Jose Milano, AXA France Frank Wolfsteiner, Partner & Managing Director, TPI Mr. Gary Standen, Lt Cdr RN, UK Ministry of Defence Eric Lesser, Research Director, IBM Institute for Business Value David Wilkins, Executive Director, Learn.com
1215-1230	Close Zachary Misko	Final Thoughts Sonia van Ballaert
1230-1330	SPONSORED NETWORKING LUNCH
1330-1430	Plenary Panel: The next phase of the HRO lifecycle A debate featuring experienced HR professionals who have a view on HR futures such as SaaS, relocation and xpats, contingent workforces and global mobility. Hosted by Dr Anthony Hesketh Anastasia Ellerby, Managing Director, InfoHRM Gill Aldred, Sr. Director Consulting Services, Brookfield Global Relocation Services Limited Alan Hopwood - EquaTerra John Nurthen, General Manager Europe, Staffing Industry Analysts Paul Harrison, VP of Global Partner Engagement and Country HR Management, Sun Tibor Beles, VP Business Process Outsourcing, Oracle
1430-1500	Final Thoughts and Close As you leave the event, what must you, as the HR lead for the business do to drive meaningful outcomes. Tim Palmer
1500-1730	Delegates depart or Individual meetings, Conference Concierge or the HROA Clinic Pre-Arranged Meetings. Delegates may meet with their providers and/or participate in other pre-arranged meetings.

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During the course of the conference there will also be opportunity for sponsors to hold their own targeted meetings but these will be outside of the main plenary session and where noted on the agenda.

Conference Concierge and HROA Clinic

At any event it is critical that delegates leave with their questions answered. For HRO World Summit Europe we have convened some of the leading minds in the field – both from a buyer, advisor and provider perspective. Conference Concierge is an initiative developed by SharedXpertise where we facilitate the answering of these questions. Delegates can either submit their question in advance of the event or during the event on a concierge board in the breakout area. We will then facilitate an introduction with someone most able to answer the question and put the requestor in the right direction to progress.

In addition, we are also pleased to introduce the HROA Clinic for the first time. This is a dedicated area where practitioners can drop by and ask questions pertinent to their business. The HROA will be able to update delegates on developing standards, best practices and innovative approaches. Attendees can also be advised of new and emerging practices, services, tools and other solutions that the HROA are working on to assist in the future of the HRO marketplace in Europe. Both practitioners and providers will be on hand throughout the event for networking purposes and you will also be able to discuss the benefits of membership during the event as well.

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