June 21, 2012 in High Efficiency Service Models by admin
What’s your top tip for negotiating effective contracts and service level agreements?
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21/06/2012 at 6:15 pm
Articulate – managing SLAs, service measures, charging mechanisms to name but a few
21/06/2012 at 6:26 pm
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Think about what you’re trying to achieve, not about what could go wrong. Be tough, but be realistic, measure less and focus more.
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