Tim Palmer, PA Consulting

Tim Palmer is a well known figure in the HR transformation industry, supporting HR Directors as they manage their organisations, including shared service creation and optimisation, outsourcing and strategic HR organisation design. Tim has worked with clients across different sectors including consumer goods, banking, transport, pharma and telecoms. Tim is co-Chairman of the HR Outsourcing Association, Europe and was named Outsourcing Professional of the Year, 2007, by the UK's National Outsourcing Association.

 

 

 

Vivek Khanna, Co-founder of Neeyamo Enterprise Solutions

Vivek is a mid-market HRO expert based out of bay area in the US and is spearheading efforts to establish Neeyamo as the preferred HRO partner for mid-market companies worldwide.

 

An HRO professional with over 22 years of experience in niche domains, he is an associated Member of Institute of Chartered Accountants of India 1987 Batch and has a Bachelors degree in Commerce from University of Calcutta. Prior to Neeyamo, he has performed multiple roles in the US for a leading IT/ BPO company. As its Country Head, he was responsible for leading the US sales and delivery teams. He delivered “signature engagements” including global multi-tower HRO engagements, setting up service delivery engines for two of top 3 PEOs, and other large scale global HR IT deals. There, he also built a strong network with outsourcing advisory firms and industry analysts. While serving as an Offshore Evangelist at another Consulting organization, he acquired the company as a strategic alliance partner and was deputed to the company to promote the business model and help drive offshore sales with the 100 plus member sales team. Amongst others, at the Company he was part of the acquisition, merger and Integration team for a Silicon Valley consulting services company.

 

 

 

Christophe Laval

HRO World Summit Europe’s opening Keynote is Christophe Laval, author of a 2008 French-language HR best-seller “A Plea for Recognition at Work,” or “Plaidoyer pour la reconnaissance au  travail”   (www.reconnaissanceautravail.com), a study of the power of non-monetary recognition to improve practical managerial results and enterprise performance.

Christophe was most recently Chief Executive Officer of Entreprise & Personnel, France’s top HR society representing over 150 of the country’s largest organizations including the majority of the CAC 40(www.entreprise-personnel.com). Previously, Christophe served in international HR and Management leadership roles for Schlumberger, Quaker Oats, Yoplait and Compass Group.  He is certified as "Trainer for trainers in employee recognition" by  the Department of Health and Security at Work at the University of Laval in Quebec, Canada.  Currently, he leads VPHR (Vision Performance Human Recognition), a consultancy focusing on leveraging the power of employee recognition and has recently (May 2009) been elected as Board member at Recognition Professionals International Association.  Christophe earned diplomas at the Institut d’Etudes Politiques de Paris and advanced degree en Droit de l’Universite Paris I.  

See Christophe at http://www.itsallabouthr.com/

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Paul Davies, Debunk GmbH

Zurich-based Paul Davies has two decades' experience at General Motors in Global and Regional leadership in Labour Relations and HR Management in Europe and North America, and starting in 1997 became the car giant's lead on the company's pioneering HRO initiative which impacted over 75,000 employees at GM Europe and beyond.  A long-time columnist for HRO Today and HRO Europe Magazines and five-time HRO Superstar, Paul now independently advises the automaker and other multinationals on strategic HR Solutions, Business Transformation and Business Process Outsourcing and In-Sourcing.  Paul holds an MSc in Personnel Managment from Aston University Business School, an MA in Employment Law from University of Leicester and a BA in history from the University of Wales.

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Chris Roebuck

Chris Roebuck is a leading global expert on improving organisational performance through people. He works with a wide rage of organisations including the British National Health Service with 1.3 million staff one of the biggest organisations in the world, global financial and logistic companies, top law firms and international not for profit.

Chris has held senior roles in London Underground, KPMG, HSBC and UBS where he was Global Head of Talent. The performance alignment project he worked on at UBS won the bank Top Company for Leaders 2005, several other awards and is now a Harvard Business School Case study. Chris has served as an officer in the British Army and has presented on Leadership at the Royal Military Academy Sandhurst. In 2009 Chris was nominated as one of the top 25 most influential HR thinkers. He is a Fellow of Ashridge Leadership Centre and holds Senior Visiting posts at CASS (City)  Business School and the National School of Government. His book on leadership has been translated into 11 languages and published worldwide and he is a well known speaker and writer, having a regular column in both HR and CEO Magazine. He has also written for Financial Director publications  setting out the compelling business case for using world class HR to deliver better bottom line results. Chris speaks to both HR, CEO and top management audiences about how simple low cost actions can delivery significantly better performance from your people.  

Chris more recent work has focused on minimising risk via culture, leveraging the value of older workers better, delivering better customer service, creating a rapid and accurate talent identification tool and developing a new model for HR to champion and enable better organisational performance.  

 

See Chris at www.chrisroebuck.net

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Eve Godoy

Eve is Regional  HR Outsourcing Practice Manager for Wipro.  She is responsible for growing Wipro’s BPO business in HR for Europe.

 

Eve has over 20 years experience in Human Resources and has worked in a variety of generalist, specialist and project roles. As a Senior HR manager she led the development of HR processes and systems across Europe, including the functional implementation of SAP.  For the last 6 years she has been working as a regional leader in HR Outsourcing and in this role she has built end to end HRO propositions across a variety of industries. She has contributed to product design, identification of alliance partners, and technology suppliers and worked closely with her US colleagues to ensure the HR offering was compliant and fit for purpose in Europe.  She was part of the sales team that won ExcellerateHRO's first end to end HR deal with a global pharmaceutical company. 

 

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Dirk Olin – Vice President & Editorial Director, SharedXpertise

Dirk serves as editor-in-chief of all the company’s content businesses. Dirk is an internationally-recognized journalist and editorial leader who over three decades has served as National Editor of The American Lawyer, Editor of California Lawyer and The Daily Journal, reporter at The New Republic, book editor of Congressional Quarterly and columnist for the New York Times, Newsweek.com, Washington Post and Wall Street Journal, and broadcast contributor at KQED-TV. Immediately prior to joining SharedXpertise, Dirk since 2005 served as Founding Director of the Institute for Judicial Studies and Editor of JudicialReports.com in New York City. Olin holds a MA in Journalism from the Medill School at Northwestern University and a BA in Literature from Dartmouth College. Dirk is married, has 2 children and lives in New Jersey.

 

 

Peter Brown – Growth and Offering lead for HR BPO, Accenture

Peter Brown is Accenture’s global growth and offering lead for HR BPO and Learning BPO.  In this role, Peter is responsible for ensuring that the offering is relevant to client needs, managing investment in the offering and for working with new clients to ensure that solutions meet client requirements and can be delivered in a measurable, repeatable and predictable manner. 
Prior to this role, Peter was responsible for sales and the solution architect capability in Accenture Learning BPO Services and he was the lead solution architect on the learning component of the Unilever BPO contract.  Peter had a key role in developing Accenture's next generation Learning solution strategy and managing the regional and global Learning solution architects and specialists responsible for crafting solutions to meet clients’ requirements.

Peter has many years of experience in outsourcing, focussing on market development, service development, service deployment and service management.

 

 

 

Richard Coughlin, Member of PA's Management Group

Richard Coughlin heads PA's global cost reduction services and is experienced in business transformation and implementation, due to a combination of consulting and line management roles. Richard's recent experience is gained across the Telecoms, Business & Professional Services, Financial Services and Manufacturing sectors. Richard has experience in developing business solutions driven by performance improvement imperatives, entry into new markets, merger and de-merger activity, cost reduction and outsourcing. Richard's involvement in implementing solutions has given him practical experience in delivering change within organizations having worked on multi-national projects, handling transformation programs across UK, North American, and European organisations.

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Huw Watkins

Huw is a senior HR professional with over 20 years experience in HR operations, outsourcing and HR consulting in international blue chip organisations across a variety of commercial sectors. Huw has a track record of success in operational HR delivery and has led multi national HR teams in delivering HR and specialist operations through significant business change.

 

 

 

Sarah Seabury – Director, TPI

Sarah Seabury is a Director at TPI and brings extensive international experience gained during global IT and business process outsourcing projects throughout Europe. Sarah specialises in HR sourcing and change management, her knowledge derives from practical experience in advising and implementing ITO, BPO and Shared Services Operations for multinational corporations.

Prior to TPI, Sarah worked at IBM as a Managing Consultant in the Human Capital Management Practice, responsible for HR BPO and consulting business development initiatives. She delivered HR transformation analyses to global enterprises and led a large scale business systems design engagement with a U.K. defence consortium.

 

Before IBM, Sarah held management positions at ACS Global HR Solutions and Motorola. At ACS Global HR Solutions, she worked as a Director of Business Process Redesign/Privacy involved in the HR business support function, HR information systems programme management, business process redesign and data protection/privacy.

 

At Motorola, she worked as EMEA HR IS Programme Manager leading a department of systems and process professionals based in eight locations in Europe and the Middle East to deliver and support coordinated initiatives of HR information systems. Earlier in her career, Sarah worked at Mars as a Senior Business Systems Project Manager, European Telecoms Manager/Business Systems Manager, and Acumen Customer and Sales Support Manager.

 

Sarah holds a Bachelor of Science degree in Zoology from Imperial College, University of London, and a Masters of Science in Operational Research from Strathclyde University in Glasgow.

 

 

Chris Lomer – European Compensation & Benefits Project Manager, Avery Dennison

Chris Lomer is currently project manager for Avery Dennison’s Multi country payroll implementation initiative. Chris has been with Avery Dennison for six years, holding positions such as Payroll Manager, southern Europe, and more recently European Compensation & Benefits project manager where he was responsible for execution, planning, alignment, facilitation and project management in key Compensation & Benefit/payroll work as well as the administration of certain aspects of related programs in line with the pan-European HR synergy model within Avery Dennison. For the past two years, Chris has led the multi country payroll project full time and is shaping the European payroll strategy and delivery model for Avery Dennison.

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Jeremy Mindell – Senior Reward & Tax Manager, Henderson Global Investors

Jeremy Mindell has worked in international employment taxes for over 20 years. After working in a big 4 accountancy practice, he moved in house to work with Henderson Global Investors. HGI has offices in 14 countries. Jeremy has been working with advisers to devise efficient cost effective and tax compliant pay, share scheme administration, expense reimbursement and reporting with a particular focus on medium-sized multi-national companies.

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Mike Friend, Director - Director, Employee Research, Harris Interactive

Mike Friend leads Harris Interactive's Employee Research group and is responsible for driving global best practice in all aspects of employee research and benchmarking. Harris Employee Research is a world leader in employee opinion surveys, establishing long term relationships with organizations to identify and positively drive improvements in employee engagement, motivation, workforce and business performance. Harris’ innovative employee measurement solutions respond to a wide range of organizational events and business issues such as mergers, acquisitions, outsourcing, customer satisfaction, employer branding, leadership communications, business or process transformation or the on-boarding of new hires.

 

Mike joined Harris Interactive from M3C Consulting, an Human Resource services research consultancy which he founded. Previously he worked as a management consultant in Deloitte’s Human Capital practice where he helped to deliver major public and private sector HR transformation programmes. His 12 years experience in the research industry includes six years as Research manager at IDC, where he established and led the European Human Resource research practice. He was voted an HRO superstar in 2005 and 2006.

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Mike Gibbs, EquaTerra

Mike has over 25 years experience, within industry, with a BPO provider and Consulting, covering Business Operations, Management, Technology, Shared Services, and Outsourcing. Mike has advised companies on shared services and technology implementations in Europe and Globally, and was a critical member of the Exult implementation team for BP. Mike’s subject matter expertise includes extensive international operations experience with Schlumberger, living in UK, USA, Latin America, France and Spain, as well as operational HR and Shared Services. Mike has a Masters degree from Oxford University.

 

 

 

Gary Madden, Cadbury and Co-Chair of HROA Europe

Gary has worked for Cadbury for 12 years. He has held various HR roles including setting up and running Cadbury’s UK HR Services operation. Gary currently leads a global Program that will see Cadbury roll out a common and single SAP HR platform globally. The Program started in October 2007 and will finish second quarter of 2010.  By the end of the program over 60 countries will be on a single SAP HR with self service in multi language.  In addition in some of Cadbury’s biggest markets the implementation partner will take on some HR administrative operations. Gary holds a degree in Mechanical Engineering from Queen’s University, Belfast.

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Faye Holland – Managing Director, SharedXpertise

Faye is the European Managing Director of SharedXpertise responsible for all Forum and Summit programming, management and sales activities. She also serves as the Executive Director for the HROA’s European Chapter and is based in the UK. Faye has a broad experience in management, marketing, business development and sales and is tasked with expanding the scope and reach of the European operations. Previously, Faye spent 8 years at IBM and was involved in a range of projects relating to emerging markets in Europe and across the globe, including responsibility for Marketing and Communications of IBM’s Managed Business Process Services business in Europe. Prior to IBM, Faye held senior marketing positions at the Internet Service Provider, UUNET.

 

 

Neil Jones – Managing Director, hyphen

Neil Jones was appointed Managing Director of Recruitment Process Outsourcing (RPO) in June 2007. He previously held board level positions at both Adecco - where he was Head of Managed Services and Corporate Sales - and Elan. With over 16 years of experience and a track record for optimising operational efficiency in the nurturing of complex accounts, Neil is responsible for ensuring the profitable growth of the solutions offered to the Group’s major corporate and outsourcing customers.

 

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D. Zachary Misko, Global Director – RPO, Kelly Outsourcing and Consulting Group

D. Zachary Misko is the Global RPO Director and member of the Leadership Team at Kelly Services, Inc. Outsourcing & Consulting Group (KellyOCG), Recruitment Process Outsourcing (RPO) business unit. KellyOCG - RPO provides outsourced hiring process management and Human Resource skills to a variety of different companies. As the Global RPO Director, Zachary works with Fortune 500 clients throughout the world to develop and implement processes that improve and drive the hiring process, recruitment, on-boarding, retention and selection functions within a company. He also works to provide Kelly OCG-RPO and its employees with leadership and support as they continue to grow. Prior to joining Kelly Services, Zachary managed Human Resource functions at a world-wide leader in Biotechnology and Life Sciences, Promega Corp, Madison, WI, and was employed as the Sr. Training Manager for Lands’ End, Dodgeville, WI.

 

Zachary has over 15 years of broad Human Resource and management expertise in the Direct Merchant arena, Retail, Finance, Biotechnology, and Professional Services. Additionally, he has held various positions in the areas of Recruitment, Employment Law, Employee Relations, Consulting, Strategic HR Planning, Performance Management Programs, Training/Development and Compensation. Zachary has several certifications within the training and development arena and has delivered 100+ seminars to date. He has completed advanced certification from DILHR and is certified in Affirmative Action and Diversity Hiring.

 

Additionally, Zachary has been a member of SHRM for the past 14 years and is the Past President of Metro Milwaukee SHRM. Metro Milwaukee SHRM is an association with over 900+ members and 12 Board of Directors. In addition, Zachary is an active member of the National Association of Personnel Services (NAPS) and has previously served on the board of directors for JMB Properties.

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Wolfgang Brickwedde – Senior Director, EMEA Recruitment, SAP AG 

Wolfgang Brickwedde is a Senior Director Recruitment EMEA, reporting to the Global VP Recruiting, responsible for the recruitment needs of SAP in EMEA.The HR Operations goal is operational delivery of standardized HR Services. This includes specialist delivery teams in Recruiting, Reporting, Mobility Consultants, Portal Governance and Design and Payroll. Before joining SAP, Wolfgang held management positions at Royal Philips Electronics in the areas of Employer Branding and Recruitment for various countries. Before that, he founded his own company for sales promotion for computer hard- and software. Wolfgang has a background in banking and holds a masters degree in Business Administration from the University of Hamburg. He is the speaker of the board of the dapm (association of employer branding in Germany) and a board member of the HR Alliance. Wolfgang joined SAP in 2007.

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Tim L. Geisert, Kenexa Principal

Tim L. Geisert is a Kenexa Principal and also serves as the vice president of Employment Branding and Recruitment Process Outsourcing (RPO). Mr. Geisert specializes in helping organizations define their internal cultures, maximize recruitment efforts and create effective sourcing strategies. He has worked with industry leaders such as Goodrich Aerospace, Naval Medical Center, Portsmouth, IKEA and Corning. He previously held executive positions at Bailey Lauerman and The Martin Agency, working with a variety of global organizations in the Fortune 100.

 

Mr. Geisert has published numerous articles on employment branding, cultural insight, organizational discovery and effective recruitment practices. Mr. Geisert holds a degree from the University of Nebraska-Lincoln, where he has also taught communications research and strategy courses as an adjunct professor.

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Vernon Smith, TravelPort

Vernon Smith is Director of Sourcing, HR and Contract Labour at Travelport one of the world's largest travel conglomerates offering broad based business services to companies operating in the global travel industry where he is responsible for managing 3rd party contract labour, recruitment and associated workforce management services.

 

Vernon has a wealth of procurement experience, particularly in managing HR, Professional Services and Contract Labour spend across a diverse blue chip spectrum including Nationwide, Alcatel Lucent, Wincanton, Pitney Bowes and Unilever; and has led cross-functional teams to develop and implement best practice vendor strategies, including off shoring and outsourcing, to drive cost efficiency, process improvements and mitigate business risk.

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Max Donley, Senior Vice President, Human Resources, MedImmune

As senior vice president, human resources (HR), Mr. Max Donley is responsible for providing business-integrated leadership and delivering professional tools, programs and service to optimize MedImmune’s human capital investments worldwide. Mr. Donley works to build and maintain HR business partnerships across the entire organization to further organizational strategic objectives. He joined MedImmune as senior manager, human resources in 2000 and has since held several HR roles of increasing responsibility.

 

Prior to joining MedImmune, Mr. Donley was responsible for field HR and development for Bed Bath & Beyond, where he enjoyed a successful seven-year career building a scalable international HR infrastructure.

He holds a bachelor of science degree from the University of Michigan in Ann Arbor and a master of business administration from George Mason University. Mr. Donley is a certified Senior Professional in Human Resources through the HR Certification Institute at the Society for Human Resources Management.

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James Montgomery, Director, HR Business Partner EMEA, Verizon Business

James has 20 years professional experience in a variety of market sectors including, engineering and consultancy, leisure and latterly 10 years in networked communications.  With generalist experience from the mergers and acquisitions, outsourcing deals, organizational re-structuring and reward management James currently supports the European sales organisation for Verizon Business including the people management of large outsource deals with a range of clients from investment banks to retailers. James has a master’s degree in employment law and is a FCIPD.

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Terry Terhark, Chief Executive Officer, The RightThing

Terry Terhark began his career in 1984 as an executive recruiter. Following his entrepreneurial sprit in 1990, he founded Selective Staffing, Inc., an innovator in recruitment process outsourcing that quickly signed on General Electric which led to many new clients. By 1998, Selective Staffing grew to 250 employees and was acquired by Aon Consulting to bolster is own outsourcing group. From 1998 – 2003, Terry served as senior vice president in Aon’s Employment Outsourcing Group and played a deciding role in the first major outsourcing deal with ATT, helping Aon significantly build its market share in the human resource outsourcing industry.

 

The RightThing was founded in 2003 to solely focus on recruitment process outsourcing and establish a standard that would listen, explore and address the individual needs of each client. Since its inception, The RightThing has experienced exponential year-on-year growth in both revenue and employees and was named #1 Enterprise RPO Provider on HRO Today’s Baker’s Dozen list for 2008.

 

Terry personifies his mantra and company namesake, “Do the right thing and good things will happen.” Setting the tone for the company’s ethics and culture, he built the foundation of The RightThing on the core values of flexibility, adaptability, commitment to each other, accountability, empowerment and trust. These standards are evident in both client and employee interaction.

 

Recently named an “HRO Superstar” by HRO Today magazine for a third consecutive year, Terry and the company are regularly featured in industry publications and conferences.

 

 

 

 

Sonia van Ballaert, IBM

Sonia is Director, HR & Learning Europe for IBM’s Managed Business Process Outsourcing line of business.  In this role, she is responsible for developing HR & Learning outsourcing offerings and for driving marketing and sales of those offerings across Europe. She took this commercially focused position after having been solutions leader in Europe, responsible for the solutions architecture and deal engagement on major bids.

 

Sonia moved to HR & Learning outsourcing in 2006, after having been a Partner with IBM Business Consulting Services (previously PricewaterhouseCoopers). In that role, she sold and delivered several complex HR business transformation and human capital management assignments for global clients and has a strong track record in organizational change as well as strengths in all HR processes and HR service delivery. In total, Sonia has nearly 15 years of experience helping clients transform their HR & Learning organization in order to align strategy, processes, technology, and delivery with business goals.

 

Sonia is a Belgian national who spent 10 years of her professional career working in the USA, Germany, Scandinavia and Morocco. She holds a Ph.D. in the humanities from the University of California, Berkeley where she taught for six years and also collaborated on research in adult learning.

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Eric Lesser, Research Director, IBM Institute for Business Value

Eric Lesser is the Research Director and North American Leader for the IBM Institute for Business Value.  He is responsible for a global team of over 50 professions responsible for driving IBM’s research and thought leadership on strategic business issues.

 

Previously, he led IBM Global Business Services’ research and thought leadership in the area of human capital management.  His research and consulting has focused on a variety of issues, including workforce and talent management, knowledge management and collaboration, and the changing role of the HR organization. As a consultant, he has worked with clients in the financial services, legal, technology and government sectors on a number of knowledge and organization change issues. 

 

Mr. Lesser speaks frequently on a range of human capital topics and has edited (with Laurence Prusak) Creating Value with Knowledge: Insights from the IBM Institute for Business Value, published by Oxford University Press in 2003.  He has also edited Knowledge and Social Capital and co-edited Knowledge and Communities, both published by Butterworth-Heinemann in 2000. 

 

He hasbeen quoted in a number of publications including The Wall Street Journal, BusinessWeek, Financial Times, Investor’s Business Daily, Australian Financial Review, CFO, Washington Business Journal, Chicago Tribune,, Chief Learning Officer, Government Executive, and Training and has appeared on the Fox Business News, BBC News and CBC Newsworld.

 

Mr. Lesser received his MBA from Emory University, where he was a Robert W. Woodruff Fellow.  He graduated summa cum laude from Brandeis University in Economics.  Mr. Lesser has also studied at the London School of Economics and Political Science.  He is a member of Phi Beta Kappa and Beta Gamma Sigma. 

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Mr José Milano, AXA France

José Milano is Director of HR Development at AXA France. In this role, he is responsible for developing HR operations and service delivery, company resource planning, HRIS as well as reengineering recruitment and training departments. José has had a number of senior HR positions within AXA, working in various fields including Strategy, Social Development and Training. He was notably Senior Executive Vice President Learning & Development at AXA Group from 2004 to 2007, in charge of defining an executive training strategy and offer for the 300 Top Executives of AXA.José holds a diploma in Economy and Administration from Ecole Normale Supérieure in France and an advanced degree in Sociology of Organizations at the Institut d’Etudes Politiques de Paris.

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Mr. Gary Standen, Lt Cdr RN, UK Ministry of Defence

Lieutenant Commander GARY STANDEN Royal Navy, is a Training Requirements Manager within the Defence Training Rationalisation (DTR) Project Team, based at the MoD in London.  Starting his Royal Navy career as a Junior Air Engineering Mechanic he spent 19 years as a helicopter engineer, progressing to the rank of Warrant Officer Class 2, prior to commissioning as an Air Engineering Officer.  As an Engineering Officer, Gary has progressed to his current rank through a variety of operational tours, Headquarter support roles and acquisition assignments.  Having a broad range of experience and understanding fully how essential excellent training standards are to the delivery of effective military capability, Gary is ideally suited to his role within the DTR Project Team where he has been working for the last 14 months.  His current role includes managing and co-ordinating the MoD contribution to the Training Management and Support transformation aspects of the project, working in partnership with the Metrix consortium, the programme preferred bidders.

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Paul Swinscoe – Director Sales & Marketing, Ratheyon

Paul Swinscoe is Director of Sales and Marketing Europe for Raytheon Professional Services LLC (RPS), a unit of Raytheon Company.  Delivering more than eight million hours of custom training in 28 languages to learners in more than 70 countries each year, RPS is a global leader in training services and outsourcing. RPS improves clients’ business performance by redesigning how they train their employees, customers and partners; implementing their new training design; and managing their training in long-term outsourcing engagements.

 

Paul is currently responsible for ensuring that Raytheon’s learning solutions meet the needs of a wide variety of clients and among them clients from the Automotive Industry as well as the UK’s Defence Training Review Rationalisation Program.  He has been involved with that program since 2002, and was instrumental in developing the winning training solution.

 

Paul’s extensive program management experience spans across the corporate and military learning arena. 
He began his career with British Aerospace in the aircraft design office before becoming a pilot with British Airways.  In the USA he joined Hughes Flight Simulation rising to Software Engineering Manager, responsible for development of commercial and military flight simulators.

 

His expertise in creating large scale engineering designs, led to his career transition from engineering manager to program management and subsequently to business development.  He was a key contributor to the establishment of the General Motors, Europe, Academy.  This highly successful outsource provides extensive training services in over 20 European countries.

 

Paul has subsequently led several strategic assessments for clients on the future of their learning organizations. Today, he leads RPS’ EMEA Sales and Marketing efforts across EMEA to expand Raytheon’s training presence in defence and commercial markets.

He is a qualified Raytheon Six Sigma™ Specialist. 

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John G. Higgins, Founder, Higgins Learning Group

John Higgins currently serves the learning industry as a thought leader and innovator. In this role he is responsible for leading the deployment and adoption of innovative solutions and capabilities for clients across the globe. John is active in the HR & Learning analyst community and HR & learning industry organizations. He has led global Learning Innovation Forums and the HR Cross Client Forums. John’s current areas of focus and research include: virtual worlds for collaboration, serious games for learning, social media & collaboration, and increasing the business impact of HR & learning. There is a U.S. & European patent pending for John’s work in the field of measuring the impact of learning on business results. His work in the development of a Business Measurement Framework offering has been recognized with an Accenture Inventor’s Award. John has been named by HRO Today magazine as a 2009 industry superstar for his contribution to innovation in the field of HR & Learning. John also serves as a corporate coach, assisting his clients in optimizing their individual and team performance.

 

Most recently John served as the global Senior Director for Accenture HR & Learning BPO Services. Prior to his time with Accenture, John served as Chief Learning Officer for BearingPoint, Inc. John received his Master of Business Administration with a major in international business from the University of Miami, and a Bachelor of Science in management from Nova Southeastern University. John is an active member in his church with his wife Tammy, and he enjoys time touring on his motorcycle.

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Frank Wolfsteiner – Partner & Managing Director, TPI

Mr. Wolfsteiner, Partner & Managing Director of TPI's CHRO and CFO Services EMEA, brings an extensive background in systems and process design as well as marketing, with particular focus on business process outsourcing (BPO) and information technology (IT). His expertise spans all areas of human resources (HR) systems and business processes, outsourcing and offshoring. Frank has in-depth knowledge and experience in leading business process redesign and enterprise resource planning implementations for large multinational organizations along with focused, fast-tracked systems implementations. Prior to joining TPI, Frank worked for the Trestle Group as global partner supporting clients to achieve optimal offshoring and outsourcing solutions. He held several leadership positions in Deloitte’s global outsourcing advisory and delivery team and built and operated Deloitte’s India offshore centre in Hyderabad. His earlier experience included assignments as leader of the SAP Human Resources practice for Ernst & Young in London; IT Applications Manager for Gillette/Braun in the United States and Germany; and Manager of Software Development Europe and North America for TimeLink. Frank holds a computer science degree from Universitat Stuttgart.

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David Wilkins, Executive Director, Learn.com

David Wilkins has been a thought leader in the online community and corporate eLearning industries for more than 15 years.  Through the development of simulation technology, LMS solutions, and community offerings, he has pioneered many innovative approaches to solve common workplace challenges, such as employee productivity and performance, recruiting and retention, and corporate communications.

In his current role as Learn.com’s Executive Director of Product Marketing, David is responsible for product strategy and communication of Learn.com’s vision and direction.  David is an active speaker at industry conferences and has written articles for CLO and Learning Solutions magazine among many others.

 

 

Dr Anthony Hesketh – Senior Lecturer, Lancaster University Management School

Dr Anthony Hesketh, BSc, PhD is Senior Lecturer/Associate Professor in the Management School at Lancaster University. His research focuses on capturing the impact of people and strategy on organizational performance. Anthony researches and consults with some of the world’s leading organisations on strategic human capital management and its measurement, and outsourcing. Recent books include The Mismanagement of Talent (Oxford University Press, 2004), Understanding the Performance of HR (Cambridge University Press, 2009) and, with Cary Cooper, Paul Sparrow and Martin Hird, Leading HR (Palgrave, 2009). He was the founding Director of the Centre for Performance-Led HR at Lancaster – which has amongst its members some of the UK’s most influential HR Directors, a founding member of the HROA Europe Board, and for which he heads the Research & Publications Committee. Anthony regularly speaks at international conferences and sits on a number of advisory boards in the HR space and is editor of the Human Resources Business Review (HRBR) and sits on the editorial board of The HR Director.

 

 

 

Anastasia Ellerby – Managing Director, InfoHRM

As Managing Director, Anastasia has been recognised as the driving force behind Infohrm’s global success, heavily involving herself in the design, implementation and marketing of Infohrm’s products and services. Over the last 15 years at Infohrm, Anastasia has worked with a vast array of private and public organisations on a global scale and has thus developed unparalleled depth of knowledge around workforce planning, strategy, metrics and reporting. In addition, she is an established business professional, having managed a majority of Infohrm’s business activities including operations, marketing, consulting and service delivery.

 

With over 15 years as an HR practitioner and Consultant, Anastasia’s leadership and guidance has assisted HR Executives with an array of human capital challenges: from workforce analytics to workforce planning; human capital ROI to strategic HR management; KPI analysis to problem evaluation and advice. During this time Anastasia has led the growth and development of Infohrm, building the client base to more than 150 global companies, along with developing the finest all-in-one workforce planning, reporting and analytics software as a service programs in the world.

 

Anastasia is a graduate of business from Griffith University and Bond University where she received her MBA with Distinction.

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Gill Aldred – Sr. Director Consulting Services, Brookfield Global Relocation Services Limited

Gill Aldred has more than 19 years experience in International Human Resources management & assignment administration in both corporate and consulting environments. Over a period of 10 years, she held a variety of corporate positions in the oil industry in Houston, Texas, including Director of Personnel for an international division of the Baker Hughes organization. Gill joined Brookfield GRS in London in 1998, where she was involved in the management of compensation and assignment management projects for a major blue chip client.

 

In 1999, Gill returned to the United States and joined the Consulting Services group where her corporate experience and subject matter expertise have brought a high standard of business-directed skill to major implementation projects. In addition, Gill provides valuable input to a variety of international projects undertaken by Consulting Services. She remains in the Consulting Services group and is now based in the Brookfield GRS London office.

 

Gill has experience in all areas of international human resources management and assignment administration including implementation project management; policy development; compensation and benefits management; recruitment and cross-cultural training. She has lived and worked in the United States, the United Kingdom and the United Arab Emirates and spent over four years living in Nigeria. In addition, Gill has been involved in implementing and managing international HR projects in North and South America; South East Asia; Africa; Australia and the Middle East.

 

She has a Bachelor of Arts degree, majoring in Social Anthropology from the University of Manchester, United Kingdom. She is married and currently lives near Cambridge in England.

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Alan Hopwood, EquaTerra

Alan has 30 years of experience first as manager and then as advisor across a range of business, HR and IT services. Since joining EquaTerra in 2004, Alan has led and advised on global broad scope HR, Finance and IT BPO and sourcing assessments for a number of multi-national clients covering all aspects from strategy through to contract and subsequent implementation and governance

 

Recent engagements include BP’s HR transformation and renewal of their HRIS technology; BP’s replacement of their HRO contracts for UK and US; Project Director for both Unilever’s European Finance and their Global HR Outsourcing contracts having led a review of Unilever’s Sourcing Strategy.

 

Alan has led a $250M SAP HR project covering 50+ countries and 115,000 employees from initial concept through implementation in first 9 countries.

 

Alan holds an MBA from Henley Management College and a B. Eng Electronics. He is a MBCS CITP with the British Computer Society, a Chartered Electrical Engineer and an MIET with the Institute of Engineering and Technology.

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John Nurthen – General Manager Europe, Staffing Industry Analysts

John Nurthen is responsible for leading all aspects of Staffing Industry Analysts' business in Europe. He has 20 years experience in the staffing industry having previously worked in a variety of senior managerial roles for three of the world’s largest staffing companies: Select Appointments, Vedior and Randstad. During this time, he played an active role in a series of major equity offerings and mergers. Nurthen created the International Review of Employment which is published in four languages and founded DOVA, now one of the largest global databases of online vacancies. John played a leading role in the development of common data standards with the creation of HR-XML SIDES in collaboration with other major staffing companies. He has held responsibility for internal and external communications (including investor relations and public affairs), e-Business, technology matters, marketing, research, procurement, and corporate social responsibility. Nurthen has addressed subjects as diverse as internet strategy, job boards, managed services, outsourcing, software asset management, and risk management. John’s experience makes him an authority on global recruitment and contingent workforce issues covering all sectors of the market.

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Paul Harrison, VP of HR Global Shared Services and Outsourcing, Sun Microsystems.

Paul is responsible for HR operations and service delivery across 50 countries and the management of one of the most extensive global HR outsourcing contracts in the industry.  Paul has had a number of positions in Sun including HR Director, EMEA and international assigments in the US and Asia.  Previous to Sun, Paul held senior HR positions at GE and Unisys.  He has a degree in Economics from Bristol University and is a Fellow of the Institute of Personnel and Development.  He lives in Hampshire with his wife and enjoys country walking and many sporting activities such as Tennis, Football and Cricket.

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Tibor Beles, Vice President Business Process Outsourcing, Oracle

Tibor Beles leads Business Process Outsourcing (BPO) globally. Oracle’s BPO strategy is to expand the Oracle economy by placing its applications, technology, and ancillary services ‘under the hood’ of BPO Provider offerings. Prior to joining Oracle in 2004 Tibor Beles has been with SAP and IBM where he held regional and corporate management positions in Europe and Asia Pacific, ranging from sales, through marketing, to business development positions. Tibor holds a Master degree in Computer Science and a Harvard Business School Program for Management Development diploma.